ChillyDog Care:
The
ChillyDog is strong and durable. It can be washed with a hose, scrubbed,
thrown int he base of your vehicle, and generally mistreated without worry about
damage. The Cool Packs inside the ChillyDog are unique in that the
materials they contain is the only phase change material (PCM) that can be
consumed without harming the dog.
Warranty:
Glacier Tek Manufacturer’s Warranty
Glacier Tek warrants its products to be free from defects in materials and
workmanship for 90 days from the date of purchase, provided the products
supplied have not been subject to accident, alteration, negligence, abuse, or
misuse. As the sole remedy under this warranty, Glacier Tek will, at its option,
repair or replace non-conforming goods.
Glacier Tek Performance Warranty
Glacier Tek warrants its phase change products to change phase from liquid to
solid and the reverse (when exposed to the appropriate temperatures for a
sufficient length of time) for the life of the product, provided the products
supplied have not been subject to accident, alteration, negligence, abuse, or
misuse. As the sole remedy under this warranty, Glacier Tek will, at its option,
repair or replace non-conforming goods.
Return Policy
It
is highly unlikely you will want to return your ChillyDog if you have properly
measured your dog, however, if a return is necessary, please following these
instructions.
To
Return your ChillyDog.
You must contact Helping Udders at 620-488-5448 or
mikel@helpingudders.com prior to
any returns.
What
You May Return
You may return your ChillyDog as long as it is in like-new, resalable condition.
It can't have been worn much, washed, altered, or soiled or damaged. Returns are
accepted for exchange/refund within 30 days of purchase.
What You May Not Return
Merchandise not suitable for return includes:
-
Any product that has
been worn
-
Any product that has
been washed
-
Any product that has
been altered, soiled, or damaged
-
Any product that has
been discontinued
NOTE: Returned
Merchandise must be shipped UPS Ground or other carrier that provides tracking
information.
Package
your return properly. We are not responsible for returned goods that are
lost or damaged in shipping, so you may want to consider insuring the product.
Returns cannot be accepted after 30 days of if vest is unsuitable for resale.
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